Services

CX Launch: Building Customer Experience Intelligence

Powerful digital experience software is only as valuable as your team’s ability to use it. The quicker you can take action on learnings, the more valuable your digital investments become.

Illustration of a team gathered around a monitor as a rocket launches
Infrastructure for long-term success

Everything you need to hit the ground running

CX Launch is designed to ensure your organization has the knowledge and operational approach to put the right CX platforms to work immediately and effectively. This pillar is about building your infrastructure for long-term success.

We are deeply invested in sharing the knowledge that enables your team to create more thoughtful and valuable experiences for your customers.

CX Launch encompasses:
  • Analytics Setup
  • Platform Onboarding
  • Decision Framework
  • Client Training & Enablement

Three steps to a durable, customer-centric culture

01

Educate clients about the benefits of sound research, testing, strategy, and process.

02

Enable companies to maximize their technology platforms and gain value quickly.

03

Empower whole teams to make customer-centric decisions that build success.

Featured Service

Digital Experience Training & Enablement Solutions

CXperts partners with tech partners, like Fullstory and Wingify, to help maximize your use of the platform’s capabilities. Depending on your team’s level of experience, training with CXperts consists of:

01

Discovery & Installation

We begin with knowledge sharing and goal setting, followed by any technical installation or pre-configuration work.

02

Configure & Customize

Together we address initial set up, roadmapping, integrations, and privacy and data hygiene.

03

Training & Enablement

We empower your team through customized training sessions, build platform views based on your use cases, and define the next steps for sustained operational intelligence.

CXperts training services extend to:
  • CX / DX training seminars
  • User study design trainings
  • UX strategy and roadmapping
  • Ad-hoc workshops or training sessions

Deepening understanding of user experiences all starts by gaining qualitative and quantitative insights, which you can learn more about through our CX Insights pillar.

Explore CX Insights
Client Success Stories

Teams that hit the ground running